Terms & Condition of Sale

These terms and conditions cover any transactions or orders placed with Heritage Park Interiors (‘Heritage Park Interiors’ or ‘we’) whether online, via email, in person or any other form. By placing your order with Heritage Park Interiors, you agree that these Terms are binding without exception, and you acknowledge to have read and understood them. If you do not agree to any of the Terms, you should not progress with an order.

If you require additional information regarding our designs & products, please contact us at info@heritageparkinteriors.com.

If you would like to view any of the items on offer and visit our Farnham showroom, please contact us to make an appointment.

PRODUCTS

We have taken every step to accurately describe and photograph all our products. However, slight variations can occur through the publishing process (print or online) and we cannot guarantee that your computer monitor’s display of all images and colours will be true to life. If you are unsure and need further clarification or additional images, please contact us: info@heritageparkinteriors.com.

Neither can we guarantee that the quality of any of our products or other material purchased by you will meet your expectations, but we do all we can to ensure our offering is of the highest standards and our online representation is as accurate as possible.

All measurements stated are approximate and variations can occur. If you wish to confirm or double check dimensions of an antique/vintage item, please contact us: info@heritageparkinteriors.com.

Heritage Park Interiors reserves the right but is not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of any products we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

ANTIQUES & VINTAGE PIECES

Antique and vintage items are sold as seen and described on the website. Imperfections, such as scuffs, minor scratches or chips are highlighted in the product description, but some signs of use and age are expected with antique or vintage pieces. We do however make every effort to photograph products to show ageing or wear. It is advised that a detailed condition report and further photos are requested prior to purchase for larger items. Heritage Park Interiors cannot guarantee the future lifespan of previously used or antique goods.

PAYMENT

We accept payment via credit card, debit card and bank transfers. Duties, taxes, and any fees related to import of an order are not included in quotes or invoices and are due upon receipt of goods to the local government.

UK DELIVERIES

We charge shipping and courier in addition to the price of the products. We will use sufficient packaging material to keep your order as safe as possible while in transit. Still, we cannot be held responsible for any loss or damage once we hand your order over to the relevant courier company or person collecting. We calculate courier costs according to the size and weight of each product, as well as the destination. We will dispatch your order within three to five working days after the order is placed. Please include your address and all necessary details for smooth delivery.

INTERNATIONAL DELIVERIES

We also deliver outside the UK using a reputable trusted partner. We calculate shipping costs according to the size and weight of each product, as well as the shipping destination. We will dispatch your order within 3 - 5 working days after the order is placed. Please note that you will be responsible for any tracking, duties and customs charges that are incurred in your destination country. Where applicable, either a tracking number or flight details will be provided at the point of dispatch along with an estimated day of arrival. You will be responsible to check the contact details supplied for the courier is correct. Shipping rates exclude import duties, taxes or any sums due to government departments such a quarantine inspection fees or customs examination fees (they also exclude unpacking, assembly and removal of packing debris). Heritage Park Interiors will not be liable for any customs or import duties or for breach of these terms and costs on return shipments. Neither will Heritage Park Interiors be held liable for incorrect shipping & contact details. Please note: transit times may vary and fluctuations in delivery times are outside our control but we will always strive to give you accurate shipping times and keep you updated if estimates change.

DAMAGE AND LIABILITY DURING DELIVERY

Unless otherwise specified in writing by Heritage Park Interiors, third party deliveries are not insured against total loss.

Should the client wish to take out insurance against total loss, the client will be able to obtain insurance through the delivery company and quoted at an additional amount. In the event of minor damage during transit or delivery, the client is required to follow the steps below:

Photograph damage to the protective wrapping (before removing or discarding the wrapping)
Photograph damage to the Goods.
Email Heritage Park Interiors all necessary information and photographs within 24 hours of receiving the delivery.

In the event of not following the above steps, Heritage Park Interiors will not be held liable for any damages.

RETURNS, REFUNDS & EXCHANGES

All returns must be in the same condition as that was received, and in original packaging with proof of purchase. We do not offer exchanges of products. Our returns policy is 14 days from the day of delivery and only applied to orders delivered to a UK Mainland address. Any returns past this 14-day period unfortunately cannot be refunded.

The client is required to ensure that the returned package contains the client’s full details including name, contact number and Heritage Park Interiors’ full and accurate address and postcode. All risk, loss or damage to the Goods while on route to Heritage Park Interiors will remain with the client until an authorised representative of Heritage Park Interiors has accepted the delivery.

Upon receipt of the returned goods, Heritage Park Interiors will carefully examine the product(s) and contact the client within three business days after that to discuss the status of the product(s). Should Heritage Park Interiors determine that the product(s) are indeed defective, we will process the refund usually within 7-10 business days, to the original method of payment. The refund will not include shipping or delivery costs related to the original order; however, Heritage Park Interiors will compensate the client for the reasonable delivery cost incurred for the return of the product(s) to Heritage Park Interiors (if any).

If the product(s) is found NOT to be defective, the client will NOT be entitled to a refund and will be liable for the costs incurred by Heritage Park Interiors having such product(s) redelivered to the client. Including any incidental charges or fees which may be applicable such as packaging and insurance costs. The client agrees to make payment of any such amounts due on demand by Heritage Park Interiors.

The following types of goods are not eligible for refunds:

Sales items
Bespoke items
Artwork or prints
Items that have been tailored or customised to specific customer requests
Commissioned items
Items shipped internationally unless it is deemed there is a fault with there is an inherent fault in product (not caused in transit or on site by client)

Bespoke and all made to order items are not eligible for returns or exchanges. Once the order has been placed and production is underway, we are unable to offer any changes to construction or finish or offer any part or full refunds.

Only defective bespoke products may be refunded. In order to return a defective product, please email us images of the product and its packaging with any information about the relevant product within 7 days of receipt. These must be sent to info@heritageparkinteriors.com for refund approval.

We shall then assess the product, and should we determine the product to be defective, we will arrange for the defective product to be collected from you and we will repair or refund the product. If repair of the defective product is not possible, Heritage Park Interiors will credit your account, or refund you (at your option) for the purchase price of the defective product. Credits and refunds are generally processed within 7-10 working days. Repairs will take longer, depending on the availability of parts and replacements.

Should you wish to return a defective product, please ensure that the defective product is re-packaged in suitable packaging to prevent damage to the product in transit. Our courier reserves the right to refuse to collect a defective product if that product is not packaged correctly for transit.

Please note, the following will NOT be regarded as defects and will NOT entitle you to return/refund:

Damage resulting from normal wear and tear of the product – Damage arising from negligence, user abuse or incorrect usage of the product.
Damage caused by a failure to care for the product adequately (as deter-mined in Heritage Park Interiors’ sole discretion)
Damage resulting from alterations to the product; and where the specifications of a product, although accurately described on the website and fit for its intended purpose, do not suit you.
Variation of colour or texture from product to product, resulting from the use of materials which may have natural flaws and natural variances, including materials such as wood, brass, stone or leather or marble.
Non-defective products that have been custom “made to order, whereby its nature of being handmade and natural materials, have cracks, repair marks and/or imperfections which are a fundamental element of the product, and which adds to the intrinsic value of the Goods, will NOT be considered to be a defect.

A product which has not been correctly maintained (as determined in Heritage Park Interiors’ sole discretion)

In the event of the incorrect Goods being delivered to a client in error (i.e. it is not the product the client purchased), the client must not remove the product from its original packaging and is required to promptly contact Heritage Park Interiors, so that it may resolve the error by arranging to collect such Goods from the client and arrange delivery of the correct product to the client as soon as possible.

WARRANTY

Heritage Park Interiors cannot guarantee the future lifespan of previously used or antique goods. On all other goods (e.g. customised or bespoke pieces), we offer a six-month warranty period to repair or replace any defective goods.

USE OF GOODS

While its products are well made and designed to the best of its ability, Heritage Park Interiors products are NOT specifically tested for ‘commercial’ or public use environments. Heritage Park Interiors does not warrant the suitability of products for use in commercial and/or public use environments, and commercial, non-personal purposes.

Given that Heritage Park Interiors cannot control the environment in which the product(s) is intended to be used by the Client and other persons, it cannot be held responsible for any damage or injury to people or otherwise whatsoever. As with all environments (namely domestic use but also specifically in commercial, public use spaces), Heritage Park Interiors is unable to prevent or guard against the misuse of its products, such as continued ‘rocking’ on or dropping of chairs, rough handling, and/or standing on chairs, tables, shelves or other furniture items not explicitly designed for such a purpose.

In consideration of the above, the Client is responsible for ongoing checks of the product(s) to identify signs of damage, failure or loose joints on chairs, and to remove the said product(s) from use immediately if any sign of a crack or loose joint is evident therein.

The Client agrees that it shall ensure that any persons handling the Goods including but not limited to cleaning staff, refrain from rough handling of furniture which can often damage or scuff the Goods.

Regarding the materials from which the Goods are made, Heritage Park Interiors uses wood in many of its products, which is a very durable and robust material. However, we advise that because timber is a natural product it can contain latent defects such as hairline cracks that only become apparent with time which Heritage Park Interiors could not have reasonably identified at the time of production or completion of the order. Heritage Park Interiors warrants that to the best of its knowledge, there are no structural defects in the timber used at the time of producing the Goods, it cannot reasonably foresee. It, therefore, cannot be held responsible for future defects.

Heritage Park Interiors advises that certain climatic conditions, such as air conditioning & heating, and/or extreme temperatures can cause timber to crack and cause damage that is out of Heritage Park Interiors’ control. For most materials and finishes, they will over time display naturally occurring imperfections, for which Heritage Park Interiors cannot be held liable.

If the Client subsequently sells or gives the Goods purchased in terms of this Agreement to a third party, the Client acknowledges that it is the Client’s responsibility to advise such third party of the use and care terms relating to the Goods.

All of the content seen on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Heritage Park Interiors.

Heritage Park Interiors grants the user permission to view electronically, copy and print in hard copy portions of the site for the sole purpose of browsing the site for the user’s personal use only. Any other use of materials on the site, including a reproduction for purposes other than those noted above, modification, distribution or reproduction, without the prior written consent of Heritage Park Interiors and the lawful trademark and/or copyright owner (if applicable) is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of Heritage Park Interiors and/or such trademark and/or copyright owner.

INTELLECTUAL PROPERTY

The Client acknowledges that copyright, design, trademarks, and all intellectual property rights in the Goods (whether custom made to order by the Client or not) and the business name and trading style of Heritage Park Interiors vests solely in Heritage Park Interiors and that no rights of any kind in the Heritage Park Interiors IP including but not limited, the right of a licence, are granted to the Client or to any other party. The Client further undertakes to Heritage Park Interiors that it/she/he will in no way, whether directly or indirectly in any capacity replicate, reproduce, or misuse any of the Heritage Park Interiors IP, or cause or permit any other person to do any of the foregoing. We may own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.

LAW

The entire provisions of these Terms shall be governed by the courts of England and Wales.